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Full-Time Advanced Telebridge Recording Instructions

Step 1: Record your Teleconference

Recordings on the Advanced Telebridge can be made using either the keypad commands or the Live Conference Viewer. It is your choice. If you begin recording using one method, you will need to end recording using that same method. In either case, you may play back and order copies of your recording in the same way (below). Recordings are kept on the conference bridge for 21 days from the date recorded.

Recording using the telephone keypad commands

To record a conference, you must enter the conference using the Host PIN.

  1. When you are in a conference and ready to begin recording, press *2 on the telephone.
  2. You will be prompted to "enter the recording number followed by the # key." This is a number you choose and you will need to remember it in order to play back or order a copy of your recording.
  3. If the chosen recording number is already used, a message will say, "A recording with that number already exists. To replace this recording, press 1; to enter a different recording number, press 2." If you have entered a recording number that is not used, an audio message will confirm that the conference is being recorded.
  4. When you are ready to stop recording, press *2 on the telephone. An audio message will confirm that the conference is no longer being recorded.

Recording using the Live Conference Viewer

If you are logged into the Live Conference Viewer, instructions for recording can be found by selecting the "help" option on the menu bar under "Performing Functions on the Conference - Recording a Conference." They are also listed immediately below.

Starting a Recording using the Live Conference Viewer

  1. Enter a recording number for the recording in the "Enter Recording Number" field. This is a number of your choice. You will need this number if you plan to listen to a playback of the recording at a later point or order a copy. Make sure to enter a number before hitting the record button or your recording will have no file number and may not be retrievable.
  2. Click the record button (the red dot). The recording will start, an audio message will confirm that the call is being recorded, and the record button will become disabled. The recording will be associated with the recording number you specified in the preceding step.

Stopping a Recording using the Live Conference Viewer

  1. Click the stop button (the grey square). An audio message will confirm that recording has stopped. The record button will become enabled.
  2. Clicking the record button will start a new recording. If you stop recording and want to begin again, you will need to enter another recording number. Choose a new one. If you enter the same recording number, the system will overwrite the old recording. (This is true only for recordings initiated through the Live Conference Viewer.)

Step 2: Play Back Your Teleconference

  1. Dial the special playback number given to you in your setup confirmation.
  2. Enter either the Host or Guest PIN.
  3. You will then be prompted to enter the recording number that you selected when you started the recording.
  4. Multiple callers can dial in simultaneously. Each will begin and end the playback for themselves.

Step 3: Request a Copy of your Recording

All recordings are stored electronically for up to 21 days from the date of recording and you may order a copy. Please fill out our recording order form as soon as possible after the call to ensure you are able to receive a copy.

Recordings are requested from the recording order form in your user account. Login to request a recording. You may find more information on your choice of recording type, delivery method, and pricing here.